Back to Home

Refund Policy

This Refund Policy ("Policy") governs refund eligibility for purchases made through the ALI Remote Infrastructure platform, software, devices, and related services ("Services") operated by ALI DEVELOPMENT LLC ("Company", "we", "us", or "our").

By purchasing or using the Services, you acknowledge that you have read, understood, and agreed to this Refund Policy.

If you do not agree with this Policy, you must not purchase or use the Services.

1. Nature of the Services

The Company provides infrastructure-as-a-service (IaaS), including access to hosted mobile devices, remote infrastructure, and related technical systems.

Due to the nature of infrastructure provisioning and resource allocation, services are activated shortly after purchase and infrastructure resources may be reserved or deployed for the Client.

For this reason, refunds are limited and subject to the conditions outlined below.

2. 12-Hour Refund Window

The Company offers a limited 12-hour refund window beginning at the moment a payment is successfully processed.

During this period, the Client may request a refund if they determine that the Services do not meet their expectations.

Refund requests submitted within this timeframe will be reviewed and processed at the Company's discretion.

After the expiration of the 12-hour period, all purchases are considered final and non-refundable.

3. Refund Eligibility

A refund may be granted if:

  • The refund request is submitted within 12 hours of the original purchase time
  • The Client provides valid purchase identification (such as invoice or order number)
  • The request is submitted through the official support channel

The Company reserves the right to review each request individually.

4. Non-Refundable Circumstances

Refunds will not be granted under the following circumstances:

  • The refund request is submitted after the 12-hour refund period has expired
  • The Services have been used extensively beyond reasonable initial testing
  • Infrastructure resources have been heavily utilized or operational activity has taken place
  • The issue relates to third-party platforms, services, or applications
  • The Client has violated the Terms and Conditions or Acceptable Use Policy
  • The purchase was made with the intention of temporary use

The allocation of infrastructure resources, device availability, and system capacity represents operational costs for the Company and therefore limits refund eligibility.

5. Duplicate or Erroneous Payments

If a Client makes a duplicate payment or an accidental transaction, the Client must notify the Company as soon as possible.

Verified duplicate payments may be refunded regardless of the 12-hour window.

6. Refund Request Procedure

To request a refund, the Client must contact the Company and include the following information:

  • Full name or company name
  • Account email address
  • Order or invoice number
  • Date of purchase
  • Reason for the refund request

Refund requests must be submitted to: contact@ali-remote.com

Failure to provide sufficient information may delay or prevent the processing of the request.

7. Refund Processing

If a refund is approved:

  • The refund will be issued to the original payment method used for the transaction
  • Processing time may vary depending on the payment provider or banking institution
  • Payment processing fees or transaction costs may be deducted where applicable

The Company is not responsible for delays caused by third-party payment processors or financial institutions.

8. Chargebacks and Payment Disputes

Clients are encouraged to contact the Company before initiating a chargeback or payment dispute.

Unauthorized chargebacks may result in:

  • Immediate account suspension
  • Permanent service termination
  • Restriction from future use of the Services

The Company reserves the right to dispute chargebacks when the Services were delivered in accordance with the Terms and this Policy.

9. Policy Updates

The Company reserves the right to modify or update this Refund Policy at any time.

Continued use of the Services after changes are published constitutes acceptance of the updated Policy.

10. Contact

For questions regarding this Refund Policy, please contact: contact@ali-remote.com