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Terms and Conditions

ALI DEVELOPMENT LLC

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Client", "you", "your") and ALI DEVELOPMENT LLC, a company organized under the laws of the United States ("Company", "we", "us", "our"), governing your access to and use of the ALI Remote Infrastructure platform, software, devices, and related services ("Services").

By accessing, registering, or using the Services, you confirm that you have read, understood, and agreed to be bound by these Terms. By creating an account, registering an agency, or enabling access for sub-users or virtual assistants, you explicitly acknowledge and agree to these Terms and Conditions on behalf of yourself and any entity you represent.

If you do not agree, you must not use the Services.

1. Nature of the Services (Infrastructure Provider Role)

The Company provides infrastructure-as-a-service (IaaS), including but not limited to:

  • Remote access to physical mobile devices
  • Device hosting and availability
  • Infrastructure maintenance
  • Network connectivity
  • Access control features
  • Technical monitoring of uptime and performance
  • Administrative dashboards
  • API access and integrations

The Company acts strictly as a neutral infrastructure provider, similar in role to cloud or data center providers (e.g., Hetzner, AWS, etc.).

The Company does not:

  • Create or manage accounts on third-party platforms
  • Post content on behalf of clients
  • Operate client social media, advertising, or user accounts
  • Access client credentials
  • Supervise or control client business activities
  • Provide marketing, growth, or automation services

You retain full control and full responsibility over your use of the Services.

1.1 Device Availability

The Company does not guarantee the availability of any specific device model, operating system version, carrier, or configuration unless expressly agreed in writing. Device availability may vary due to maintenance, replacement cycles, technical issues, or operational constraints.

2. Eligibility

You must:

  • Be at least 18 years old
  • Have legal capacity to enter into a binding contract
  • Use the Services on behalf of a legally registered entity (for business plans)
  • Provide accurate registration and billing information

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

2.1 Identity Verification (KYC)

The Company reserves the right to require identity verification ("Know Your Customer" or "KYC") at any time, including but not limited to prior to or during the provision of device rental, hosting, or access to the Services.

The Client agrees to provide accurate and complete identification documents, corporate information, beneficial ownership details, and any other information reasonably requested for compliance, risk management, or legal purposes.

Failure or refusal to complete KYC verification may result in suspension, restriction, or termination of access to the Services, without refund.

KYC requirements may be applied selectively based on risk assessment, jurisdiction, scale of usage, or legal obligations.

3. Client Responsibility

You acknowledge and agree that:

  • You are solely responsible for all activity conducted through your account and devices.
  • You control all applications, accounts, data, content, and actions performed.
  • You are solely responsible for complying with:
    • All applicable laws and regulations
    • Third-party platform rules (Meta, Google, Apple, TikTok, etc.)
    • Data protection laws
    • Advertising laws
    • Consumer protection laws

The Company assumes no legal responsibility for your business model, client activities, or operational use.

3.1 No Responsibility for Client Conduct

The Company is not responsible and shall not be held liable for any illegal, unlawful, unauthorized, or prohibited activities conducted by the Client or any third party using the Services, including but not limited to activities performed through rented, hosted, or remotely accessed devices.

All actions performed through the devices, accounts, applications, and infrastructure provided remain under the exclusive control and responsibility of the Client.

The provision of access to remote-controlled devices does not constitute participation, endorsement, supervision, or approval of Client activities.

3.2 No Duty to Monitor or Advise

The Company has no obligation to monitor, review, warn, advise, or intervene regarding Client activities, configurations, content, or usage of the Services.

The Client acknowledges that the Company does not provide legal, compliance, operational, or business advice.

4. Acceptable Use Policy

You agree not to use the Services to:

  • Violate any law, regulation, or court order
  • Commit fraud, deception, or misrepresentation
  • Operate scams, phishing, social engineering, or impersonation
  • Infringe intellectual property rights
  • Circumvent safeguards or platform protections
  • Abuse third-party platforms
  • Use unauthorized automation tools
  • Distribute malware or harmful code
  • Collect or process data unlawfully
  • Use stolen, fake, or unlawfully obtained identities
  • Engage in activity causing harm to others
  • Engage in activity exposing the Company to legal or reputational risk

Violation may result in immediate suspension or termination.

5. Zero Tolerance Policy for Child Sexual Abuse Material (CSAM)

The Company maintains an absolute zero-tolerance policy regarding child sexual abuse material ("CSAM").

You are strictly prohibited from using the Services to:

  • Create, upload, store, distribute, access, or transmit any content involving sexual exploitation of minors
  • Facilitate grooming, solicitation, or exploitation of minors
  • Store or transmit links, references, or metadata associated with CSAM
  • Engage in any activity violating child protection laws

Any violation will result in:

  • Immediate termination without notice
  • Permanent account ban
  • Reporting to relevant law enforcement authorities
  • Full cooperation with legal investigations

6. No Monitoring of Content

The Company does not proactively monitor:

  • User content
  • Communications
  • Client data
  • Client account activity

We operate as a technical infrastructure provider only.

However, we reserve the right to investigate or act when legally required or when credible abuse reports are received.

6.1 Legal Compliance and Cooperation

The Company may comply with lawful requests from courts, regulators, or law enforcement authorities, including requests for information or suspension of Services, where required by applicable law.

Such compliance shall not constitute a breach of confidentiality or other obligations under these Terms.

7. Suspension and Termination

We may suspend or terminate your access, without liability, if:

  • You breach these Terms
  • We receive legal complaints or law enforcement requests
  • Your activity creates legal or reputational risk
  • You misuse the infrastructure
  • Payment obligations are not met

This reflects industry-standard practice among infrastructure providers.

8. Payments and Billing

  • Services are billed based on subscription or agreed pricing
  • Fees are non-refundable unless expressly agreed in writing
  • Late or failed payments may result in suspension
  • You are responsible for applicable taxes

9. Intellectual Property

All software, systems, infrastructure, designs, documentation, branding, and technology belong exclusively to the Company.

You receive a limited, revocable, non-transferable license to use the Services during your subscription.

10. Data Protection and GDPR

Each party acts as an independent data controller for its own activities.

You are solely responsible for:

  • Lawful basis for processing personal data
  • Obtaining consent where required
  • Informing your users
  • Complying with GDPR and other data protection laws

A Data Processing Agreement (DPA) may be provided upon request for enterprise clients.

11. Confidentiality

Both parties agree to maintain the confidentiality of any non-public business, technical, or commercial information obtained through the Services.

12. Disclaimer of Warranties

The Services are provided "as is" and "as available".

We make no warranties regarding:

  • Fitness for a particular purpose
  • Continuous availability
  • Error-free operation
  • Legal compliance of your activities
  • Business outcomes

Use of the Services is at your sole risk.

13. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental, special, consequential, or punitive damages
  • We are not liable for lost profits, data loss, reputational harm, regulatory fines, or business interruption
  • Our total liability shall not exceed the fees paid by you in the preceding 3 months

This limitation reflects industry-standard protections (similar to providers such as Hetzner).

14. Indemnification

You agree to defend, indemnify, and hold harmless the Company and its directors, officers, employees, contractors, and partners from any claims, damages, losses, liabilities, costs, or legal expenses arising from:

  • Your use of the Services
  • Your violation of law
  • Your violation of third-party terms
  • Your content or activities
  • Claims brought against the Company due to your conduct

15. Independent Parties

Nothing in these Terms creates a partnership, employment, joint venture, or agency relationship.

You operate independently and bear full responsibility for your business.

16. Governing Law

These Terms are governed by the laws of the State of Delaware, United States.

Any disputes shall be resolved exclusively in the courts of that jurisdiction.

17. Changes to These Terms

We may update these Terms at any time. Continued use of the Services constitutes acceptance of the updated Terms.

18. Contact

For questions regarding Terms, please contact us at: contact@ali-remote.com