Understanding Plans, Subscriptions & Upgrades
ALI Remote · Help Center
This article explains how subscriptions behave once your balance is funded.
Starting a Subscription
To start a plan:
- Ensure your agency balance has sufficient credit
- Go to Billing and choose a plan
- Select your desired plan
- Choose required options (phones, connectivity)
- Confirm the subscription
The cost is deducted immediately from your balance.
Connectivity Options
When choosing a plan, you may also select connectivity options. These may include:
- Mobile data
- Dedicated setups
Any additional cost is deducted directly from your balance.
Upgrading Your Plan
If you need more phones or capacity:
- Go to Billing
- Click Upgrade Plan
- Select the new phone amount
Important:
- Existing phones remain unchanged
- Only additional phones are added
- Charges are deducted from balance
Billing History & Invoices
In the Billing section, you can view:
- All balance top-ups
- Subscription charges
- Dates and amounts
- Downloadable invoices for each transaction
Need Help With Billing?
If you encounter any issues:
- Contact your dedicated agency Telegram group