4G not working - how to use hotspot from another iPhone

If you've chosen the Mobile Data Option for your iPhones, you might encounter the situation of Mobile Data not working.

In that case we recommend alerting our Support Team. And if you urgently need to use the iPhone, you're able to use the hotspot from one of your other iPhones.

How to use hotspot from another iPhone?

Step 1 - Open an iPhone that has 4G working

You can check by opening fast.com on Safari.

Step 2 - Go to Settings → Personal Hotspot

Step 3 - Tap "Wi-Fi Password" and set a password of at least 8 characters

iOS refuses anything shorter, and keeping it to plain letters and numbers makes sure the other iPhones can actually join.

Step 4 - Turn ON "Maximize Compatibility"

Step 5 - Turn ON "Allow Others to Join"

Note 1: The iPhone hotspot will show as a Wi-Fi connection and its name will be referenced in the iPhone sending the hotspot, right below "Maximize Compatibility".

Note 2: If the carrier shows "DIGI RO" on the top-left, you might need to add the following:

• Cellular Data APN - internet
• Personal Hotspot APN - internet

Step 6 - Open the iPhone with 4G Not Working

Step 7 - Connect to the Hotspot

5 iPhones can be connected on the same hotspot at once. For any issue you may encounter, usually a restart of the hotspot will fix it.