What should I do if internet is not working on iPhones?
ALI Remote · Help Center
If the iPhone has no internet or apps won't load, it usually means the device is out of Mobile Data or the USA Wi-Fi's Proxy has expired.
First thing you can try is turning ON and OFF Airplane Mode - this resets the IP and the connection of the Mobile Data.
If this doesn't work, feel free to message support. Include the iPhone Name and tell us what you're seeing (no internet, pages not loading, stuck, etc.).
We'll check it immediately and bring it back online.
More in Frequently Asked Questions
- Can I migrate my current Instagram accounts to ALI iPhones?Yes - migrating existing accounts to ALI iPhones.
- Can I use TikTok and Instagram on the same iPhone?Possible, but a dedicated iPhone per platform is recommended.
- How should I send content to the ALI iPhones?Use ALI's Media vault to transfer content.
- My iPhone screen is constantly closingAdjust auto-lock / display settings to stop the screen closing.
- Should I create my own Apple Account?Yes - use your own Apple Account for the cleanest setup.
- Can I use ALI on any device?Any device with a browser can control your iPhones.
- What iPhones is ALI using?Mostly iPhone SE (3rd generation, 2022).
- Can I restart or reset the iPhone?Request a restart/reset through support - it needs physical follow-up.
- Can I update the iOS?Yes - iOS updates are handled by support.