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ALI Remote Help Center/Frequently Asked Questions/Can I restart or reset the iPhone?

Can I restart or reset the iPhone?

ALI Remote · Help Center

Not directly - you can request a restart/reset, as the process requires physical follow-up on our side to ensure the iPhone reconnects properly and comes back into ALI.

So please message support before restarting and we'll coordinate it so you don't lose time.

Contact support via our Telegram support.

Once done, we'll reconfigure it and put it back into ALI as fast as possible.

Still need help? Message us on Telegram.Back to Frequently Asked Questions

More in Frequently Asked Questions

  • Can I migrate my current Instagram accounts to ALI iPhones?Yes - migrating existing accounts to ALI iPhones.
  • What should I do if internet is not working on iPhones?Quick fix when an iPhone has no internet.
  • Can I use TikTok and Instagram on the same iPhone?Possible, but a dedicated iPhone per platform is recommended.
  • How should I send content to the ALI iPhones?Use ALI's Media vault to transfer content.
  • My iPhone screen is constantly closingAdjust auto-lock / display settings to stop the screen closing.
  • Should I create my own Apple Account?Yes - use your own Apple Account for the cleanest setup.
  • Can I use ALI on any device?Any device with a browser can control your iPhones.
  • What iPhones is ALI using?Mostly iPhone SE (3rd generation, 2022).
  • Can I update the iOS?Yes - iOS updates are handled by support.
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